Privacy Policy

Introduction

Car Injury Centre ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit carinjurycentre.net (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described here.

Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically as you browse.

Information You Provide

• Name, phone number, and email address when you submit our appointment request form
• Your preferred appointment date and the reason for your visit, if you choose to share it
• Any additional details you include in the "Additional Details" field of the contact form
• Information you provide if you call, email, or message us directly

Information Collected Automatically

• Basic technical data such as browser type, device type, and general location, typically collected through standard web server logs
• Pages visited and time spent on the Site, if analytics tools are in use

Protected Health Information

Our appointment request form is not intended to collect medical or health information — please don't include details about a diagnosis, symptoms, or treatment history in the form. Any health information you share with us during an actual appointment is handled according to our clinic's HIPAA Notice of Privacy Practices, which is available at our office and covers how protected health information is used, disclosed, and safeguarded.

How We Use Your Information

• To respond to appointment requests and contact you about scheduling
• To answer questions you send us
• To maintain accurate records of patient communications
• To improve our Site and the services we describe on it
• To meet legal, regulatory, or accounting obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Cookies & Tracking Technologies

The Site may use cookies or similar technologies to remember your preferences and understand how visitors use the Site. You can disable cookies through your browser settings; some parts of the Site may not function as intended if you do.

Third-Party Services

We may use trusted third-party services — for example, Google Maps to display our clinic location, or standard web hosting and analytics providers — that may process limited technical data on our behalf. These providers are contractually or by policy limited in how they can use that data.

Data Security

We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain appointment request and contact information for as long as needed to respond to your inquiry and maintain accurate business records, and in line with applicable healthcare recordkeeping requirements.

Your Rights & Choices

• You may ask us what information we hold about you and request that we correct or delete it, subject to any recordkeeping obligations we have as a healthcare provider
• You may opt out of non-essential communications from us at any time by contacting our office
• If you are a patient, you have additional rights regarding your protected health information under HIPAA, described in our clinic's Notice of Privacy Practices

Children's Privacy

This Site is not directed to children under 13, and we do not knowingly collect personal information from children through the Site.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us:

• Phone: (509) 724-6919
• Email: carinjurycentre@gmail.com
• Address: 3010 S Southeast Blvd, Unit F, Spokane, WA 99223